i. Personal information you provide to us

"We collect personal information that you provide to us."

We collect personal information that you voluntarily provide to us when you register on the Services, when you participate in activities on the Services or otherwise when you contact us. The personal information we collect may include the following:

• Personal Information Provided by You: We collect names; phone numbers; email addresses; contact preferences; organization/firm details; and other similar information.
• Payment Data: We may collect data necessary to process your payment if you subscribe or make purchases, such as your credit card number, and other details. All payment data is stored by PhonePe. You may find their privacy policy link(s) here: https://www.phonepe.com/privacy-policy/

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

ii. Information we collect automatically

"Some information — such as your Internet Protocol (IP) address and/or browser and device information — is collected automatically when you visit our Services."

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, device name and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and information about your activity in the Services (such as the date/time stamps associated with your usage and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

iii. Information collected through our App

"We collect information regarding your mobile device, push notifications, when you use our App."

If you use our App, we also collect the following information:

• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's camera, sms messages, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Data: We automatically collect device information (such as your model and manufacturer), operating system, version information and system configuration information, browser type and version and Internet Protocol (IP) address (or proxy server).
• Push Notifications: We may request to send you push notifications regarding your account or certain features of the App.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

"We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent."

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To request feedback and contact you about your use of our Services
• To enable user-to-user communications with each user’s consent
• To manage user accounts and protect our services safe and secure
• To send administrative information (services, features, policies etc.) to you
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract
• To respond to legal requests and prevent harm
• To respond to user inquiries/offer support and facilitate delivery of services to users
• For other business purposes such as data analysis, service improvements etc.

"We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations."

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

i. Information shared with Third-parties?

"We only share information with the following third parties."

More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Google Analytics, Crashlytics, msg91 and Paytm are some of these third parties respectively for Web & Mobile analytics, Website performance monitoring, Sending OTPs and Payment gateway services.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS POLICY?"

"We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law."

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we no longer have a legitimate ongoing business need to process your personal information, we will take one of the following actions: delete, anonymize, or archive such information. However, individuals who wish to delete their account or personal information can do so by completing a web form available on our "Delete Account" page. Alternatively, if you are unable to submit your request through our web form, you may contact us via email at info@faida.org.in

"We aim to protect your personal information through a system of organizational and technical security measures."

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

"We do not knowingly collect data from or market to children under 18 years of age."

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@faida.org.in

"You may review, change, or terminate your account at any time."

If you have questions or comments about your privacy rights, you may email us at info@faida.org.in

i. Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account
• Contact us using the contact information provided

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

"Yes, we will update this policy as necessary to stay compliant with relevant laws."

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a policy of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may email us at info@faida.org.in

Alternatively, you may send a letter to the following address:

FAIDA
108, 1st Floor,
Lingapur Complex, Amrutha Estates,
Himayathnagar,
Hyderabad 500029.
Telangana, India